COMPANY REFUND POLICY

 

No refund for purchased goods

At Mickkystore, we understand the importance of customer satisfaction and we always strive to provide quality products and services to all our customers. However, we have established a clear refund policy to ensure fairness and transparency in all our transactions as follows;

No Refund for Purchased Goods:

Once goods are purchased and paid for, refunds will not be issued for the purchased product(s). refunds will not also be made for gadgets that have been repaired.

Circumstance for Refund:
Refunds will only be considered under the following circumstances;

• If the product delivered is defective, or damaged, the customer is to report within the period of receiving the product to request a refund.

• If the product received does not match the description of the product requested for at
purchase.

• If the initial agreed amount does not align with the current price of the requested product.

• If the product brought for repair was not repaired upon collection.

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Refund Eligibility:

Refunds will only be considered within 7 working days from the date of agreement for such refund.

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Refund Procedure:
Customers seeking a refund must adhere to the following procedures;

• Contact our customer online sales representatives within a day of receiving the product, or learning of the price change.

• Provide proof of order/ purchase to confirm that the products received do not tally with the products ordered for, or purchased.

• Clearly state the reason for the refund request and provide any other supporting documents where necessary.

• Allow sufficient time as stipulated above, for our team to review the request and process the refund accordingly.

Exceptions to Refund:

Refunds will not be issued under the following circumstances;

• Change of mind or buyer’s remorse after payment

• Damages caused by misuse, neglect, or improper handling of purchased product

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• Products that have been altered or modified in any way by the customer

 

Method of Refund:
Refunds will be initiated via bank transfers only, to keep a trail of payment for future references.

Discretionary Refunds:
In certain cases, as the circumstances warrant, Mickky Store management reserves the right to grant discretionary refunds beyond the specified policy. Such decisions will be made on a case-by-case basis, and are subject only to managerial approval.

Policy Review:
This refund policy is subject to periodic reviews and may be amended, or updated as necessary in the future. However, any changes to the policy will be duly communicated to our customers through our official channels.

Conclusion:
Our aim at Mickky Store is to provide a positive shopping experience for all our customers. While we strive to minimize the need for refunds, we are committed to addressing any issues brought to our notice promptly and fairly following this policy.

MickkyStore reserves the right to interpret, modify, or enforce this policy at its discretion.

 

Repair Policy

 

For repairs, we offer a 14-day repair guarantee. Suppose you bring in a device for repair and fail to collect it within two weeks of being notified that the repair is complete. In that case, the device will be considered abandoned, and we will not be responsible for any loss or damage thereafter.

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However, if the delay in collecting the device is due to a fault on our end, we will take responsibility for any loss or damage.

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Please note that this policy applies only to repairs not collected within the specified timeframe and does not affect our standard warranty or return policies.

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For any further inquiries or assistance, don't hesitate to get in touch with our customer service team at support@mickkystore.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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